Creating an Inclusive Culture: The Power of DE&I in Organizational Purpose

Frank Monteleone leads the Human Resources function at Rexall Pharmacy Group. Frank has a reputation as a high-integrity leader with a high say-do ratio. His goal as CHRO is to serve as a cultural architect to champion employee experience and engagement, ultimately driving business results. Since 2018 Frank has also served as the President and Board Chair of the Rexall Care Network.
In 2020, Frank oversaw a collective bargaining process that executed a five-year contract and assured Rexall financial and operational stability in a period of unprecedented uncertainty. Since then, under his stewardship, Frank’s multi-year HR strategy generated Rexall’s highest-ever employee opinion survey results and eNPS scores.

In 2023 Frank’s work was recognized by DiversityCan Magazine as one of the top 10 Chief Human Resources and Chief People Officers. Frank’s team has been recognized with numerous awards, including:
Best Workplaces Canada award and Best Workplaces for Women award (‘22 & ‘23 – Great Place to Work)
Innovative HR Team award (‘21 & ‘22 – Canadian HR Reporter, and ‘23 HRD Canada)
Canadian HR Team of the Year (‘20 & ‘22 for Retail / Hospitality – HRD Canada)

Frank completed his certified human resources executive designation (CHRE) from the Human Resources Professional Association, as well as being Prosci ADKAR certified in change management. He also earned his Masters Certificate in Adult Training & Development from the Schulich Executive Education Centre. Frank holds a Bachelors of Arts, Mathematics for Commerce from York University in Toronto and also has a diploma in Human Resources Management from Humber College.

Jackie is Lead Recruiter and one of the founding partners at JRoss Retail Recruiters, Canada’s leading recruiting agency specializing exclusively in retail, with offices in Vancouver, Calgary, Toronto and Montreal.

Jackie first built a highly successful career as a hands on operator with leading retailers across Canada. She then leveraged that experience to personally recruit hundreds of retail professionals. Since starting JRoss Retail Recruiters in 2002 with Rob Fisher, she’s led a cross country team to successfully recruit thousands more, from the Store Manager to the CEO level.

With her hands on experience as both a retailer, and as a recruiter leading a team of top performing retail recruiters working with leading brands from the executive to field operations levels, Jackie is uniquely positioned to understand the challenges and opportunities involved in recruiting in our “new normal”.