Main Session Hall

Join RCC President Diane J. Brisebois and Michael E. LeBlanc, Senior Retail Advisor, as they kick off the Retail West Conference. Prepare for an inspiring day of learning, recognition, expanding your connections, and collaborating on new ideas.

Main Session Hall

Best Buy Canada’s Jennifer Barr will be joined by Bell’s Ivano Pirro to discuss the opening of 167 Best Buy Express stores in 5 months – believed to be a North American record.

They will discuss the impact of embracing a bold, growth mindset and how seizing unconventional opportunities – with agility and rapid adaptation – not only has the potential to deliver an enhanced customer experience and business results, but also ignite and energize teams. They will share the story of Best Buy Express’ journey from negotiations to the successful integration of two distinct cultures and what that’s meant for training, communication, decision-making, and operational execution. Leave feeling inspired to embrace unusual opportunities to define your path to growth.

Main Session Hall

Get ahead of the curve and prepare for the marketing trends that will define retail in 2025 and beyond. In this session, Google Canada will explore how combining physical storefronts with e-commerce creates a winning strategy, maximizing market presence and customer engagement. Learn how to capitalize on your first-party data to drive deeper connections and personalized experiences. We’ll also examine how global events will impact online shopping behavior and what this means for your marketing strategy. 

Main Session Hall

Western Canadian SMBs face unique challenges. Leger 360 consolidates new survey findings and research insights to identify the most powerful tactics for small to medium-sized retailers. Discover the role of all channels, from in-store to digital marketplaces, and their impact on retailer revenue. Explore the latest shopping trends, and media habits unique to Western Canada. Get ready for game-changing strategies to give your business the edge.

Main Session Hall

Watch for speaker and session details coming soon.

Main Session Hall

Collaboration is a major key to responding to and minimizing impact of retail crime. Join Sgt. Craig Reynolds from the Vancouver Police Department (VPD) for a comprehensive case review reflecting the work of the retail task force, outlining the opportunities for retailers to work with the VPD, sharing practical advice on how to collaborate with law enforcement to improve security, reduce crime, and protect your retail business.

Main Session Hall

An engaging session featuring one on one interviews with retail leaders to discuss their unique strategies for fostering growth and innovation while staying deeply connected with their local customer base. Gain valuable insights into how these trailblazers are shaping the future of retail through creative approaches and customer-centric practices. 

Watch for retail leaders joining this session.