Main stage and concurrent sessions packed with dynamic discussions on retail’s most relevant topics.

October 27, 2022

7:30 AM - 8:30 PM EST
7:30 AM - 8:30 AM EST
Networking Breakfast
8:30 AM - 8:45 AM EST
Welcoming Remarks
8:45 AM - 9:15 AM EST

Leading with Purpose to Transform Canada’s Authority on Play, with Mastermind Toys’ CEO Sarah Jordan

Sarah Jordan


Mastermind Toys

Mastermind Toys’ CEO Sarah Jordan shares her journey of reinventing a beloved Canadian brand, while empowering their renowned team of Play Experts in stores, their Warehouse and Play HQ, to deliver moments of wonder for customers. Sarah dives into lessons learned in leading a purpose-driven or...

9:15 AM - 9:55 AM EST

Digitally Empowered Experiences

Today’s remarkable retail experiences are empowering and engaging the customer enabling them to shop however, wherever and whenever they want. In this session retailers discuss how they are leveraging digital opportunities to engage and delight customers be it online or in-store. Learn what it...

Eleanor Lynch

Chief Operating Officer


David Lui

CEO & President


9:55 AM - 10:00 AM EST

Connectivity to Cloud

10:00 AM - 10:30 AM EST

Economic Impact on Consumers Today

Jason Allsopp

Vice President, Research


The uncertainty isn’t over as Canadian face a significant shift in economic conditions with skyrocketing inflation. How will this impact decision making for customers and what opportunities does it present for retailers? Attend this session for an informative update from Leger’s Jason Allsop...

10:30 AM - 11:00 AM EST

What Innovation in Grocery Looks Like Now

Ken Keelor


Calgary Coop

Calgary Co-op’s CEO Ken Keelor is shaking up the future of grocery by reimagining how their co-operative can better serve its members while creating a more sustainable future. Ken Keelor sits down for a fireside chat to discuss how the in-store experience is evolving, becoming more sustainable...

11:00 AM - 11:30 AM EST
Networking Break
11:30 AM - 12:15 PM EST

Capitalize on New Web Technology

Talent Attraction in Competitive Markets

12:15 PM - 1:30 PM EST
Networking Lunch
12:15 PM - 12:30 PM EST
Lunch and Learn
1:30 PM - 2:15 PM EST

Unleashed Potential of Web3 and 3D Technologies

More than buzzwords, metaverse, NFTs, and web3 technology are changing the way consumers will engage with brands, creating new shopping experiences. Companies who are committed to connecting with the next generation of consumers are activating brand engagement opportunities that are both creativ...

Commerce, Collaboration & Community Growth

2:15 PM - 2:45 PM EST
Networking Break
2:45 PM - 3:15 PM EST

How The Chinese Market is Influencing Retail’s Evolution in Canada

Kostya Polyakov

National Industry Leader for Consumer and Retail Practice

KPMG Canada

Retailers across Canada are eager to understand the mindset and behaviours of the more than 1.8 million Chinese-Canadian consumers. In a reality where shopping is truly becoming boundless, what is the new learning retailers can incorporate from the behaviours of Chinese consumers as it relates t...

3:15 PM - 3:20 PM EST
Fast Five Sponsor Highlight with WorkSafeBC
3:20 PM - 3:50 PM EST

Increasing Diverse Representation on Shelf

Leading retailers are not just talking about diversity in their HR Strategy but putting plans into action that increase diverse representation on the shelf. In this session retailers discuss strategies that are creating visibility and opportunities for growth for Black and Indigenous owned brand...

3:50 PM - 4:20 PM EST

Global Footprint to Modern Start Ups: This is Retail Strategy Now

Christine Day

Co-Founder & CEO

The House of LR&C

As retailers emerge out of a pressure filled period that accelerated plans and instigated change, leaders are charting a new path. Christine Day, co-founder and CEO of The House of LR&C, joins us to discuss the evolution of retail strategy with insights that include 20 years experience as he...

4:20 PM - 4:30 PM EST
Closing Remarks
4:30 PM - 5:30 PM EST
Networking Reception