Retail Brands Presenting

November 2, 2023

7:30 AM - 8:30 AM PST
7:30 AM - 8:30 AM PST

Networking Breakfast

Bayshore Grand Foyer

Come early to enjoy the food, connect with old friends and colleagues and make new connections. Be sure to explore the diverse group of exhibitors offering state-of-the-art solutions.

8:30 AM - 8:45 AM PST

Welcoming Remarks

Michael E. LeBlanc

Senior Retail Advisor

Retail Council of Canada

Bayshore Grand Ballroom

Michael LeBlanc Senior Retail Advisor at Retail Council of Canada welcomes attendees to Retail West Conference 2023 and shares an update on how we are supporting members. Retail West will be hosted by Michael LeBlanc, host and producer of North America’s leading retail podcast, The Voice of Retail Podcast.

8:45 AM - 9:15 AM PST

Designing the Future of Retail

Bayshore Grand Ballroom

Kit & Ace is shaking things up with an exciting vision for one of Canada’s most iconic and talked about retail brands. Under the experienced retail leadership of David Lui (ESPRIT, The North West Company, SportCheck and KORITE) as the CEO, and the creative genius Joe Mimran, known for Club Monaco, Joe Fresh among many other, they’re gearing up for a game-changing move. David Lui talks about how Kit & Ace can win in a crowded apparel market, and advice on the strategies that matter for retailers of all sizes today, tomorrow and beyond.

David Lui


Kit and Ace, Unity Brands Inc.

Michael E. LeBlanc

Senior Retail Advisor

Retail Council of Canada

9:15 AM - 9:45 AM PST

Trails to Triumph: Embracing MEC’s Triple P Journey

Adam Ketcheson

Chief Commercial Officer


Bayshore Grand Ballroom

Discover how MEC’s unwavering commitment to People, Purpose, and Planet has shaped their journey from cooperative to private company, leading to remarkable success and a lasting impact on the outdoor community. With captivating stories and invaluable insights, Adam Ketcheson, Chief Commercial Officer, shares how MEC navigated the rugged terrain of transformation, while embracing the Western Canadian spirit of the mountains and showing resilience and triumph. Get ready to be inspired, motivated, and equipped with the tools to carve your own path to success while leaving a positive impact on the world we adventure in.

9:45 AM - 9:50 AM PST

Staying Competitive with Insights that Inform and Drive Action

Stella Chung

Account Executive


Fast Five Sponsor Highlight

Bayshore Grand Ballroom

With increasing consumer expectations and new digital channels, competitive retailers thrive on having high quality, reliable data for reporting and predictive model accuracy. In this session see how retailers are leveraging the MicroStrategy analytics solution to access real-time data and cross-functional adoption of critical dashboards that are essential to measuring KPIs.

9:50 AM - 10:25 AM PST

Creating an Inclusive Culture: The Power of DE&I in Organizational Purpose

Bayshore Grand Ballroom

Frank Monteleone, Senior Vice President & Chief People Officer at Rexall Pharmacy Group will discuss the journey that Rexall took to incorporate DEI principles into the company’s DNA, and why this purpose-driven culture is changing retail employment.

Frank Monteleone

Senior Vice President & Chief People Officer

Rexall Pharmacy Group

Jackie Ross

Principal and Founder

JRoss Retail Recruiters

10:25 AM - 10:55 AM PST

How to Maximize Your Share of Multicultural Growth

Bayshore Grand Ballroom

Join Stephen Van Xavier, Manager of Consumer Insights and Analytics for London Drugs and Kevin Lacey, Senior Vice-President of Consulting Services at Environics Analytics, as they discuss how retailers in Western Canada can leverage multicultural insights—grounded in geography—to inform local activation that will maximize trips, volume and market share.

Stephen Van Xavier

Manager of Consumer Insights and Analytics

London Drugs

Kevin Lacey

SVP, Consulting Services

Environics Analytics

10:55 AM - 11:30 AM PST

Networking Break

Bayshore Grand Foyer

Enjoy networking and refreshments in the exhibit hall with fellow attendees and connect with exhibitors to learn more about how they are supporting the industry.

11:30 AM - 12:15 PM PST
Morning Concurrent Sessions
11:30 AM - 12:15 PM PST

Behind the AI Curtain: Amplifying Impact, Anchoring Integrity

Collaboration and Community: The Keys to Sustainable Growth

12:15 PM - 1:30 PM PST

Networking Lunch

Bayshore Grand Foyer

Connect with your fellow attendees and chat with speakers over lunch in the exhibit hall or attend the lunch and learn session in the ballroom.

1:30 PM - 2:15 AM PST
Afternoon Concurrent Sessions
1:30 PM - 2:15 PM PST

Navigating New Horizons: Retail Marketing’s Bright Future

How Circular Economy Measures are Meeting Consumer Demands

2:15 PM - 2:45 PM PST

Networking Break

Bayshore Grand Foyer

Enjoy networking and refreshments in the exhibit hall with fellow attendees and connect with exhibitors to learn more about how they are supporting the industry.

2:45 PM - 3:00 PM PST

What’s Keeping Executives Up At Night? Global Retail Executive Study Key Takeaways

Lisa Hutcheson

Managing Partner

J.C. Williams Group

Bayshore Grand Ballroom

At a time of increasing uncertainty and change across the retail industry, the Ebeltoft Group conducted a global leadership study on behalf of the World Retail Congress. Join Lisa Hutcheson, Managing Partner, at J.C. Williams Group, the exclusive Canadian partner of the Ebeltoft Group, to explore the findings and insights. The Global Retail Executive Study serves as a compass for navigating this dynamic industry. It provides valuable insights, trends and analysis based on the perspectives of retail executives from around the world.

3:00 PM - 3:25 PM PST

Surfing Retail’s Economic Waves: Insights for Resilience & Growth

Steve Mossop


Leger Vancouver

Bayshore Grand Ballroom

In a sea of economic pressures and shifting market dynamics, insightful retailers are discovering pathways to growth and resilience. This session unveils practical strategies and insights that empower retailers to navigate disruptions, optimize efficiency, and uncover hidden growth potentials. Join us to enlighten your strategic response and transform challenges into stepping stones for sustained success.

3:25 PM - 3:30 PM PST

Policy Update from Ministry of Environment and Climate Change Strategy British Columbia

Avery Gottfried

Senior Policy Specialist

Environmental Protection Division

Fast Five Sponsor Highlight

Bayshore Grand Ballroom

3:30 PM - 4:00 PM PST

A Retailer’s Guide to Igniting AI

Marc Low

Ignition Vancouver Lead


Bayshore Grand Ballroom

Generative AI is a gateway to unparalleled efficiencies, innovative customer interactions, and accelerated innovations. But the starting point can seem elusive. In this presentation, Marc Low, Ignition Vancouver Lead at KPMG demystifies the initial steps, explore the transformative opportunities, address potential pitfalls, and introduce practical strategies to keep you ahead in the competitive landscape.

4:00 PM - 4:30 PM PST

Shaking up Modern Marketing: Disruptive Strategies Fueling Phenomenal Success

Bayshore Grand Ballroom

Step into a world where marketing conventions are challenged and reimagined! The retail environment is pulsating with new strategies, pushing boundaries to capture consumer attention and distinguish brands from the pack. It’s time to look beyond the ordinary with guidance from experts who are reshaping the retail marketing paradigm and winning.

Kriston Dean

VP Sales and Marketing

Purdys Chocolatier

Rachel Mielke

Founder & CEO

Hillberg & Berk

Polly Tracey

Chief Communications and Public Affairs Officer

Best Buy Canada Ltd.

Penny McTaggart Cowan

VP Marketing & Member Experiences

Calgary Co-op

4:30 PM - 4:30 PM PST
Closing Remarks
4:30 PM - 5:30 PM PST

Networking Reception

Bayshore Grand Foyer

Stay for networking cocktail reception to debrief the day with your fellow attendees and speakers. Be sure to make some new connections and discover new business solutions provided by our exhibitors.

Interested in speaking opportunities at Retail West?

Contact for more information.