Georgia A
The future of retail will be shaped by hyper-personalization, ethical consumption, and immersive digital experiences. But with great innovation comes great responsibility. This session explores how retailers can prepare for tomorrow’s consumer by engaging with future personas powered by GenAI, navigating plausible consumer scenarios, and embedding responsible AI practices into their strategy. We’ll introduce neuro-symbolic AI as a new frontier in explainable personalization and explore how governance frameworks can help mitigate bias, protect privacy, and foster trust.
