Best Buy Express on Embracing a Bold, Growth Mindset

Michael is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience and has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions with C-level executives and participated on thought leadership panels worldwide.

Michael is also the producer and host of a network of leading podcasts, including Canada’s top retail industry podcast, The Voice of Retail, plus the Remarkable Retail with author Steve Dennis, Global E-Commerce Tech Talks and The Food Professor with Dr. Sylvain Charlebois, all available on Apple, Spotify, Amazon and all major podcast platforms.

Ivano Pirro is an experienced sales leader with over two decades of telecommunications leadership. He currently supports more than 3500 team members across Bell, Virgin+ Best Buy Express and Lucky Mobile. As a strategic leader he is passionate about customer experience and talent development and driving high performance. Ivano’s leadership ensures Bell’s retail stores are a go-to for personalized customer service, innovation and simplifying complex technical problems into everyday value add solutions.

Ivano is a seasoned business leader whose contribution has been felt throughout Bell in a range of progressively senior roles. Ivano began his career with Bell as a technician, later serving in various call center roles, and then in 2006 he joined Bell retail stores leading the successful nationwide integration of brands like Solo Mobile and Virgin Mobile.

Ivano holds a Diploma in Business Administration from Dawson College and a Bachelor’s degree from Concordia University with a Major in Sociology and a Minor in Law.

As vice president of Best Buy Express, Jennifer leads this strategic partnership including guiding the success of a joint operating model with Bell and launching Best Buy Express stores in Canada. 

Jennifer is an experienced merchandise leader who began her career with Best Buy more than 18 years ago. After working in various categories as a buyer, she became director of the dual brand wireless business in 2013. Following brand consolidation, she led Best Buy’s major and small appliance businesses, playing a key role in expanding major appliances across Canada and introducing key brands to a rapidly growing small appliances business. She returned to wireless as category officer and added wearables and portable audio to her portfolio in 2021. 

As a values-driven leader, Jennifer has a track record for developing people, building cross-functional business strategy, and providing mentorship to create opportunities for growth, including being a champion for women leaders. Jennifer is committed to contributing to the community through various volunteer work and holds a Bachelor of Commerce from the UBC Sauder School of Business.