Agenda

Personalization at Scale: How AI is Transforming Customer Experience

November 6, 2024

11:30 am

- 12:15 pm

Speakers:

Michael E. LeBlanc

Senior Retail Advisor

Retail Council of Canada

Cari Covent

Head of Artificial Intelligence and Emerging Technology

Canadian Tire Corporation

Learn how AI is enabling retailers to drive productivity throughout their business and deliver meaningful customer experiences. This session will explore the importance of taking a holistic approach to embracing AI, including process, people, data, technology, automation, machine learning and generative AI, to enhance product discovery, increase conversion rates, build stronger customer loyalty, and increase employee engagement. Discover best practices and innovative approaches to integrating AI into all strategic aspects of a retail organization.

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