Join RCC’s new President and CEO, Kim Furlong, and Santo Ligotti, Vice President of Marketing and Member Services, as they kick off Retail West 2025. Prepare for a dynamic day filled with insights, networking, and fresh ideas to drive retail forward in Western Canada.

In a rapidly shifting retail landscape, forward-thinking and adaptability is everything. Join Mat Povse, President of Best Buy Canada, for an inside look at how the company is investing and evolving to meet consumers’ needs and be the best place to go for tech and wireless. From strategic partnerships to high-performing ecommerce, to innovative store formats, to supply chain transformation, Best Buy Canada is rewriting the playbook. Mat will share candid insights into the challenges facing retailers today, the opportunities to grow amid disruption, and his vision for what’s next. 

Sponsor Spotlight

Retail in Western Canada is undergoing a transformation—and consumers are leading the charge. In this insightful session, Leger unveils the seven most impactful trends redefining how Western Canadians shop, spend, and engage with brands. Drawing on the latest data from our comprehensive consumer research, we’ll explore how shifting demographics, values, and economic pressures are influencing everything from channel preference to brand loyalty. 

Sponsor Spotlight

In the 2025 Worldpay Global Payments Report, it is estimated that Canada’s E-Commerce business will increase by 9% CAGR by 2030 (from $116B in 2024 to $190B in 2030). As these transactions continue to grow in the retail sector, so does the prevalence of fraudulent activities.  This necessitates the enhancement of fraud management techniques in the retail industry.  Phil will address the challenges and advancements in fraud management in the retail sector and provide valuable insights and strategies to reduce fraud. 

Lunch & Learn

With Raddar now fully deployed in British Columbia, this session will showcase how Transcontinental is helping small- and mid-sized regional retailers achieve better results through smarter, data-backed marketing strategies. In partnership with our analytics experts at Targeo, we’ll explore how the right retail marketing mix—blending print and digital—can significantly boost ROI. Attendees will see practical examples of how localized insights lead to more effective campaigns and stronger customer connections. 

Sponsor Spotlight

Return-It is transforming beverage container recycling in B.C.—with over 25 billion containers collected and counting. Discover how your business can partner to reduce return-related workload, increase store visits, and tap into AI-driven innovations that are shaping the future of recycling. 

What happens when elevated merchandising meets innovation in consumer engagement? In this conversation, Shannon Stewart, Chief Merchandising Officer at Harry Rosen, and Cameron Conn, CEO of Champlain, come together to explore how brands can thrive in a time of rapid retail evolution. 

Together, they’ll discuss how customer expectations are shifting, the role of data and storytelling in creating meaningful experiences, and how premium retail can continue to lead through personalization, innovation, and purpose. This dynamic dialogue will offer unique cross-industry insights on how to connect deeply with today’s consumer.