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Demystifying AI with Practical Applications for Retail

November 6, 2024

9:50 am

- 10:25 am

Speakers:

Rob Dunlap

Partner and Generative AI Practice Leader

IBM Consulting

Rob Dunlap

Partner and Generative AI Practice Leader

Rob leads IBM Canada’s Generative AI consulting practice, a team of consultants, data scientists and developers who build leading-edge solutions for IBM clients. His team focuses on leveraging technology from domains like Customer Engagement, Supply Chain, Employee Support, IT Operations and other fields, to revolutionize business processes. IBM Canada’s Generative AI team is currently leading many transformative AI programs for our clients across industries such as Retail, Consumer Products, Travel & Transportation, Financial Services, Public Services and more. 

Speaking at:

Main Session Hall

Retailers today face numerous challenges in delivering exceptional customer experiences, optimizing supply chains, and driving profitability. Artificial Intelligence (AI) offers untapped potential to address these issues and more. This keynote will consider how leading retailers are harnessing AI to revolutionize their businesses. We’ll discuss real-world use cases spanning personalized recommendations, predictive inventory management, and automated customer service, and intelligent fraud detection. These examples will explore the power of AI to augment human expertise, reduce costs, and create seamless omnichannel experiences. 

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