9:00 am - 9:05 am

Welcoming Remarks

DianeJBrisebois0

Diane J. BriseboisPresident & CEO, Retail Council of Canada

9:05 am - 9:35 am

Consumer Insights for Western Canada with Leger

How has the pandemic impacted how we shop? Is that different here in Western Canada? Will there be a return to normal, or will we put the past in the rear view mirror and look forward? Leger has analyzed the purchasing shifts across Canada with a special emphasis here in Western Canada.

JasonAllsopp1

Jason AllsoppVice President , Leger

9:35 am - 10:05 am

Answering the Great Resignation

The labour concerns regarding the great resignation are not overblown. This is a very real concern in Western Canada as well as Quebec. Canadians are not just shifting the jobs but shifting what they care about and what they value. Retailers are responding with strategies that increase engagement and demonstrate the values employees are looking for. This panel discussion will share tips and insights that will help you prepare for the coming surge in holiday hiring and the long-term strategy of maintaining a strong team.

TimDumas2

Tim DumasChief Operating Officer, JAK’s Beer Wine & Spirits

NatashaBennett2

Natasha BennettDirector, Strategic Talent Initiatives, Starbucks Canada

LynnFerrari2

Lynn FerrariKPMG Canada Management Consulting, Director, Advisory, People & Change GVA Leader

10:05 am - 10:15 am

Fast Five Sponsor Highlight with SAS Institute, Inc.

DanMitchell3

Dan MitchellDirector, SAS Global Retail & CPG Practice, SAS Institute, Inc.

10:10 am - 10:40 am

Supply Chain Made Me Pivot

Supply chain challenges are no longer a matter of picking up the phone to find an alternate partner but a matter of teams coming together to evaluate challenges and opportunities. This session is a discussion among retailers who are responding to these challenges by augmenting offerings, managing consumer expectations and getting creative with the last mile.

JeffStarnaman4

Jeff StarnamanVP of HR and Supply Chain, London Drugs

GaryNewbury4

Gary NewburySenior Exec on Call – Retail Supply Chains & The Last Mile, RetailAID.ca

10:40 am - 10:50 am

Networking Break

10:50 am - 11:00 am

Voice of Retail: Advocacy Update

11:00 am - 11:20 am

Has your ecommerce approach kept up with what consumers expect?

Canadian ecommerce sales have grown more than 135% in the last two years, which has required an extreme level of flexibility and adaptability by retailers. Ecommerce today is completely different than what we knew at the start of 2020. Due to the rapid pace of change, many companies have not been able to keep up with evolving consumer expectations. As we head into the critical holiday season, it is critical that retailers ensure they have their ecommerce strategies in place. During this informative and entertaining session, we will challenge your preconceived notions about how ecommerce works and what consumers expect from you. We will discuss transformational ideas around mobile commerce, first party data, search optimization and user-centric online sales. This session is a must-attend for anyone who sells products or services online.

SteveBuors7

Steve BuorsCEO and Co-Founder , Reshift Media

11:20 am - 11:25 am

Amplifying the Retail Experience through Audio
Fast Five Sponsor Highlight

How can audio truly elevate the customer experience? With integrated, intelligent network audio solutions, Canadian retailers can amplify the customer experience from the parking lot right through to check-out. Join the Axis Communications team - Rick Snook, BDM for Retail and Rodrigo Eng, BDM for Audio - as they open up the world of network audio and discuss how it can impact your business and the customer experience today and tomorrow.

RickSnook8

Rick SnookBusiness Development Manager, Axis Communications, Inc.

RodrigoEngCastillo8

Rodrigo Eng CastilloBusiness Development Manager, Audio, Axis Communications, Inc.

11:25 am - 12:00 pm

Experiences that Keep Customers Coming Back

Incredible customer experiences vary from one retailer to the next. The right experience depends on your product, store format, and of course meeting your customers needs. In this new ERA of retail what experiences are consumers looking for and how can you safely and effectively integrate it into your business strategy for growth? This session will look at what new experiences can look like, online and offline, and how they are making an impact in daily consumer shopping and discovery.

AshleyFreeborn9

Ashley FreebornCo-Founder & Managing Director, Smash + Tess

EleanorLynch9

Eleanor LynchSenior Vice President of Retail Operations, Kiaro

SpencerSaunders9

Spencer SaundersPresident, Art + Science

12:15 pm

Closing Remarks