Future Proof: Building and Enabling Tomorrow’s Retail Leader 

Jackie is Lead Recruiter and one of the founding partners at JRoss Retail Recruiters, Canada’s leading recruiting agency specializing exclusively in retail, with offices in Vancouver, Calgary, Toronto and Montreal.  

Jackie first built a highly successful career as a hands on operator with leading retailers across Canada. She then leveraged that experience to personally recruit hundreds of retail professionals. Since starting JRoss Retail Recruiters in 2002 with Rob Fisher, she’s led a cross country team to successfully recruit thousands more, from the Store Manager to the CEO level. 

With her hands on experience as both a retailer, and as a recruiter leading a team of top performing retail recruiters working with leading brands from the executive to field operations levels, Jackie is uniquely positioned to understand the challenges and opportunities involved in recruiting in our “new normal”.

Carla is the Human Resources Director at JAK’s Beer Wine & Spirits & Muse Cannabis, overseeing HR operations for 14 locations across BC. She provides strategic support in talent acquisition, performance management, employee engagement, and compliance.

With a passion for compassionate leadership and inclusive work cultures, Carla has enhanced employee engagement, retention, and satisfaction. Her focus on growth and development drives organizational success in the competitive retail industry.