Les Haut-Parleurs

Santo Ligotti is the VP of Member Services and Marketing at Retail Council of Canada and brings over 20 years of experience of marketing leadership. Santo began his career in data sciences and progressed to lead B2B/B2C marketing teams across financial, technology and payments industries including companies such as TD Canada Trust, Rogers Communications, CIBC, Moneris and JPMorgan Chase.

In addition, Santo is the President Elect for the  American Marketing Association, Toronto Chapter and teaches part time at George Brown College and York University. Santo holds an undergraduate degree in statistics from McMaster University, a Master’s in Information Science from the University of Western Ontario and an MBA from York University

An entrepreneur with an innovative mindset and over 30 years of e-commerce experience. Former CEO of Northern Alliance Limited in Hong Kong, with extensive knowledge in digital marketing.
Ivan is also a community advocate, co-founder of multiple nonprofit organizations in Canada, actively engaged in local community for social issues and dedicated himself to build a society with equality and fairness.

Lauren Megson has worked in the retail industry for close to 20 years both in the US and Canada. She has been with Fjallraven for 11 years, overseeing the Canadian brand stores since their first flagship Vancouver store opening in 2012. She is passionate about developing people, building relationships and cultivating ideas to enhance positive and innovative guest experience strategy that aligns with brand values and vision. Lauren has successfully led and coordinated multiple teams, projects, and events that have increased brand awareness, loyalty, and retention. With a degree in marketing and merchandising, Lauren is forever learning ways in which to contribute to impactful change to create successful teams and workplace culture.

Briannah has 20 years of marketing leadership experience in developing sustainable competitive advantage for brands across D2C, B2B, and B2C sectors within the dynamic new media landscape. She is an experienced growth marketing leader with a proven track record in developing and executing compelling customer-centric programs and campaigns across a variety of industries including retail, tech, FMCG, and the creative industries. As a degree qualified photographer and graphic designer, Briannah balances the art and science of brand and digital to help brands effectively navigate today’s fast-evolving competitive landscape and effectively position themselves for growth, build brand equity, and create best-in-class customer experiences.

Known for fostering a culture of creative courage and collaboration, Briannah empowers her teams to take calculated risks and push boundaries to create memorable brands. Her expertise lies in designing omnichannel marketing strategies that nurture sustainable competitive advantage. In her role as Senior Manager of Digital & Content for Trail Appliances, Briannah looks after a wide array of full-funnel marketing initiatives for the family-owned company’s Retail, Builder & Designer Sales divisions.

Lindsay is the Manager of HR Business Partnerships for the West Division of Rexall Pharmacy Group, overseeing strategic HR leadership for an extensive network of 189 retail pharmacy stores across British Columbia, Alberta, Saskatchewan, Manitoba, and parts of Ontario. With over 20 years of experience in HR across diverse sectors, including retail, property management, finance, and supply chain, she brings a wealth of knowledge to her role.

As a vital member of an award-winning HR team committed to fostering an employee-centric culture, Lindsay drives innovative strategies aimed at attracting and retaining top talent. She collaborates closely with leadership to align HR initiatives with business objectives, ensuring the organization remains competitive and responsive while embedding excellence as a core value in all operations.

Lindsay looks forward to sharing her insights on how strategic HR practices can enhance talent attraction and employee retention, fueling organizational success in today’s dynamic retail environment

Carla is the Human Resources Director at JAK’s Beer Wine & Spirits & Muse Cannabis, overseeing HR operations for 14 locations across BC. She provides strategic support in talent acquisition, performance management, employee engagement, and compliance.

With a passion for compassionate leadership and inclusive work cultures, Carla has enhanced employee engagement, retention, and satisfaction. Her focus on growth and development drives organizational success in the competitive retail industry.